Veolia Transport Auckland operates the Auckland passenger rail network on behalf of Auckland Transport, with a contract that runs until June 2016.

We are constantly working to improve the rail network with our partners, some recent changes underway include:

• The AT HOP card has been live now on trains since last year. For more information on the new prepay card system in use on trains and now ferries around Auckland, click here.
• Train tickets are no longer sold onboard trains. You will need to pre-purchase your ticket or load credit on your AT HOP card before you board, otherwise you may be charged the $20 Penalty Fare.
• It is a busy time of year with several special events taking place in Auckland.  Network closures are also planned to enable major upgrades of the rail network including electrification as we prepare for the new electric train fleet that will start arriving next year. Special event timetables can be found by following this link here and dates and timetables for the next blocks of line can be found here.   
• The new electric trains are coming this year, the first one is due to arrive in September and Veolia is helping transition rail services from the current diesel fleet to a new electric fleet.

Veolia Transport staff would like to thank all our customers for their patronage and patience as we continually work to improve the rail network.

Contact us at feedback@veoliatransport.co.nz or on 969-7777 if you have an idea that could improve Auckland's train services.