Veolia Transport Auckland

Veolia Transport Auckland operates the Auckland passenger rail network on behalf of the Auckland Regional Transport Authority (ARTA). This contract extends through to March 2014.

Veolia Transport and ARTA are committed to increasing and enhancing passenger rail services in the Auckland region. The Auckland train network carries more than 8 million passengers per annum, is serviced by over 400 staff and operates over 900 weekly services.

Providing excellent customer service during the upgrade of Auckland's rail network is a key focus. 

Veolia Transport is actively involved in supporting Auckland rail initiatives including:

  • Completing the electrification project, including procurement of electric trains.  New electric trains are expected from 2013.
  • Preparing an operating and maintenance plan for the transition to electrification.
  • Preparing a public transport rail plan to deliver world class services for the Rugby World Cup in 2011.

 

 

Using a rail bus - when buses are replacing trains
For information about this click here
Mid June to late August2010 - train services will operate as scheduled
28 August 2010 toJanuary 2011; dates when buses will be replacing trains
Future maintenance and construction works on the network
In order to continue the upgrade... read more
On this page you will find answers to frequently askedquestions about Customer Service , Tickets & Fares, Train Services and Facts & Figures .
CUSTOMER SERVICE
Q - Who should I contact about lost property?
Please contact Veolia Transport between 9.00am and 5.00pm
Phone: (09) 969... read more
MAXX
Contact MAXX directly regarding:
General train queries and information
Timetable information
Delaysand disruptions
Complaints and feedback
Phone:
+64 9 366 6400
0800 103 080 (outside the Auckland free calling area)
... read more
Carbon Calculator