The Conditions of Carriage set out the operator’s [Veolia Transport Auckland Limited, a Veolia Transport company] and passenger’s obligations with regards to travel on the Auckland Passenger Rail Network.
Veolia Transport's Conditions of Carriage can be found here.
Conditions of Carriage last updated on 15 March 2013.
Ticketing on the rail network.
There are now two ticketing systems in operation, the new paper tickets and the new AT HOP card.
Customers need to have either an AT HOP card and ‘tag on’ at a station validation machine and ‘tag off’ at your destination or have a paper ticket showing you have paid for your train fare.
Customers can use cash (at some machines), EFTPOS and credit card to buy train tickets from Ticket & Top Up machines at station. *Please note that these tickets are only valid for two hours from the time of purchase.
You will need to buy a ticket before you board as tickets will no longer be sold onboard from Monday 31 December
To find out more about the AT HOP ticketing changes click here.
The new AT HOP card.
The new prepay card, the AT HOP card, is now available across the Auckland rail network.
You can buy one for the one off cost of $10 and gives you a discount of at least 10% on standard fares.
Mobile ticket officers are checking that customers are using their AT HOP cards to ‘tagging on’ and ‘off’ as required.
For a list of AT HOP service centres please click here or call into the AT Customer Service Point at Britomart Train Station.
For more information about the card please click here.
Purchasing train ticket and passes before travelling.
All people travelling on a train must purchase a ticket and retain it for the duration of the journey.
If you are travelling from Britomart, Newmarket, New Lynn or Papakura you should buy your ticket at the station ticket office or the Ticket & Top Up Machine before you board the train.
For information on Ticket Types and Fare Pricing please visit the AT Public Transport website here
Rail network map
Click here for a printable PDF image of the network map